Frequently Asked Questions


RENTERS:

Why are exact property addresses not shown?
First - each property listing has a map in the bottom right hand corner which features a blue circle that shows the area the home is in. This should give you a good idea of the location of the property.

In order to protect our homeowners and maintain a high level of security, we do not disclose the full address of our property listings prior to a completed booking. The exact property address will be provided in your confirmation email after the booking is completed.

If for some reason you need the full address prior to booking, please contact us.
What time is check-in and check-out?
Default check-in time is 5PM on Friday of the event weekend.
Default check-out time is 12PM (Noon) on Sunday of the event weekend.
Refer to individual property pages for specific times for specific events.
What is the policy for early check-in or late check-out requests?
Many homeowners allow for early check-ins or late check-outs. If available, this information is typically listed by the homeowner on their home's page. Extra nights will generally come at an additional cost to be determined by the homeowner. UFR recently installed the negotiation feature on our website. If you are looking for an early check-in or late check-out, click on reserve for the property you want to book. At the booking page, click the extended stay option. Give the time extension and amount you are willing to pay. The homeowner will either agree or decline the negotiation. If the homeowner agrees to the negotiation, you will receive an e-mail. Click through the e-mail and complete your booking.

Please contact us with any requests and be sure to include your group's size, rental dates, and desired properties.
Are listed prices on a per night basis or for the entire length of my stay?
Listed prices are for the entire length of your stay. Additional nights can be added for an additional fee.*
*See Early Check-In & Late Check-Out FAQ for more details.
Do I have to pay a security deposit?
Yes. Security deposits are collected 7 to 10 days before the rental date in the form of a $1000 hold on your credit card, similar to typical hotel policies. At the conclusion of the weekend, the hold will be released within 72 hours of check-out if there are no damages to the property.
Does the rental price include the security deposit?
No. The security deposit is not included in the listed price.
Security deposits are fully refunded to the renter unless the homeowner reports damage to the home.
What is the total cost of booking a home?
At the time of booking, renters are required to pay the listed price plus an 8% service fee.
What payment types are accepted?
We accept all major credits cards through our payment system.
If you are unable to pay due to extenuating circumstances (i.e natural disasters, serious illness, etc.), please contact us to arrange for an alternative payment method.
What happens if I need to cancel my rental?
If a contract is terminated at least 60 days in advance of the rental date, you are eligible to receive a 50% refund.
Reservations cancelled within 60 days of the rental date are non-refundable. The 3% credit card fee cannot be refunded, since the Company cannot recover that cost.
Ready to Book?
What are you waiting for? Find your property and Book It!

HOMEOWNERS:

How much will it cost me to list my home?
Unlike our competitors, it is FREE to list your property with us! Our service fee structure is 15%, and we only get paid if you do. Please note there is a nominal 2.9% credit card fee charged by the credit card processing company. This charge is passed through to the homeowner.
Do I have control over the price of my home?
Yes! You can set whatever prices you deem appropriate for each and every event. If you are unsure of what your pricing should be, feel free to contact us and we will be happy to advise you in order to make your home as desirable as possible.
How do I treat home rental income for Federal tax purposes?
The IRS Federal Tax Code contains a provision that states that homeowners are not required to pay federal income taxes on income generated by renting their primary residence for 14 days or less each year.

Specific information can be found on the IRS's website: IRS Homeowner Income - Topic 415

Here is a story from the Wall Street Journal: 14 Day Rule in WSJ

Here is a link from a CPA firm on the topic: CPA Firm Post on Topic 415

Note: we are not tax advisors and cannot give specific tax advice. Please consult your own tax professional.
How do I deal with state and local rules and taxes?
Homeowners are personally responsible for being aware of and abiding by all local ordinances and tax codes which may or may not exist in your specific area.
What if my schedule changes and my home is no longer available for a specific game?
Removing your home from being listed for a specific game is easy! Simply enter a price of $0 and click the "Save" button on the property edit screen for the particular event and your home will be removed from the listings for that event.
How do I determine how many people my home can accommodate?
In arriving at your final "Accommodation Number", the following totals should be used:
King Bed - 2 people, Queen Bed - 2 people, Full Bed - 2 people, Twin Bed - 1 person, Air Mattress - 1 person, Sleeper Sofa - 1 person, Sofa - 1 person.
What amenities am I expected to provide for customers?
Homeowners are responsible for providing a clean residence, fresh linens and basic household amenities for the renters. Upon completing the listing process, we will provide you with a detailed "Homeowner Expectations" guide and general tips and advice to make renting your home as easy and profitable as possible!
If you have specific questions, feel free to contact us!
I've moved or sold my house and want to take down my listing. What should I do?
While you will be obligated to honor future rentals, simply send us an email and we will take your listing down within one business day.
What do I do next?
Reach out to us and one of our friendly employees will be happy to help you answer any remaining questions or concerns!